JetBlue AIRLINE LOST & FOUND SERVICE Travelers across the world use the JetBlue Airlines Lost and Found Service to reclaim lost items and lost luggage. Our process can increase your chances of recovering your lost property. SUBMIT YOUR CLAIM NOW. Since its inception about one and a half decades ago, JetBlue Airways has grown by leaps and bounds. Within a short span of time, New York's hometown airline has become the fifth largest passenger. The Next Generation of Baggage Resolution, Lost Item Returns, and Claims Processing Solutions.
- NetTracer alerts claims representatives to fraudulent claim indicators, delivering real-time results, providing secure communication between participating airlines, equipping them with the knowledge to make informed decisions about potential fraudulent baggage claims.
- Brad then entered the bag’s description into NetTracer, and got a 100% match on a bag in Denver. He called DEN’s supervisor on duty, Loreli, who confirmed they had the bag and verified its contents. Link opens in a new window operated by external parties and may not conform to the same accessibility policies as JetBlue.
NetTracer Baggage Tracing & Resolution utilizes a single application platform that combines service recovery best practices with advanced technology and clear proactive communication to manage customer expectations and help airlines transform passenger disappointment and frustration into surprise and delight.
Nettracer Live
Benefits
Configurable: meets your airlines unique process and system needs
Full Integration Suite: from reservation systems through to baggage delivery systems
Responsive Support: 24/7 personal service and support
Passenger expectations continue to increase for airlines and their travel experience. This is especially true when a passenger’s experience has been influenced by a baggage mishandling. In the constantly changing landscape of social media outlets where a negative customer experience can ‘go viral’ and become an Internet sensation within hours, it is key for airlines to be proactive and not reactive when managing service recovery incidents. Each baggage mishandling creates a risk to the airlines reputation, but also an opportunity to demonstrate excellent customer service.
The hard costs of these service recoveries alone are reason for effective solutions, yet the cost in customer service reputation could be much more if not handled properly. The determining factor between a customer service win or loss is how the airline manages the baggage service recovery. NetTracer can help. Request a Demo today.
Sometimes a mistake results in a happy ending. Although we have some of the industry’s best baggage performance (over the past year especially), when you’re handling 10s of millions of Customers’ bags per year, some are bound to lose their way.
That was the case on June 24, 2009, when a Customer’s bag, meant to jet from BOS to LAX, was mistagged and ended up traveling to Denver. At this point, the bag could have easily gotten lost in a corner of Denver International Airport, waiting to be found. But thanks to some excellent teamwork and our NetTracer tool, the bag found its way into the Customer’s hands not long after.
BUR Crewmember Brad was at LAX helping out for the day, and was on the phone helping the Customer whose bag hadn’t arrived from BOS. LAX Airports Supervisor Paul arrived for his shift and stepped in to help out, only to find what Brad was seeing — the bag wasn’t in the system. He assured the Customer they’d keep looking, and got back to work investigating. Brad suggested calling the Customer back to get some details on the bag’s contents, which he did.
Live Nettracer Baggage
Brad then entered the bag’s description into NetTracer, and got a 100% match on a bag in Denver. He called DEN’s supervisor on duty, Loreli, who confirmed they had the bag and verified its contents. By coincidence, a manager from Frontier Airlines was in our office at the time; Loreli asked if they could get the bag to LAX and thanks to some lucky timing, they could. The bag flew Frontier from DEN to LAX, where Airports Crewmember CeCe was waiting to grab it from the carousel.
Jetblue Nettracer Aero
Which brings us back to LAX Airports Supervisor Paul, who happens to live near where the bag’s owner was staying. He arranged to deliver it the next morning, and bag and Customer were happily reunited.
Jetblue.nettracer
Such a relatively quick reunion of Customer and bag wouldn’t have been possible without collaboration across BlueCities and airlines, a commitment to Being the answer and the right technology. Great job Brad from BUR, Paul and Cece from LAX, and Loreli from DEN for getting the bag to its destination!